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oN
ovayo N

1 reviews | Active since Dec 2016

16 Sept 2025, 16:49

Day 3 no connectivity

Good day

I have been trying to be connected to agent with no luck and the only way to get help through Fly.Cool through Hello peter which is extremely Bad.

Day 3 have connectivity problems

0
Replies (6)
Fly.Cool
Fly.Cool's reply17 Sept 2025, 11:05
Official
Good Afternoon Ovayo 
 
Thank you for the feedback!
 
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Please note that we are unable to access your account. Kindly provide us with your router serial number starting with 48

Best regards,

oN
ovayo N's update17 Sept 2025, 11:20
Reviewer Update
Router no: SN:***EC0A6
Fly.Cool
Fly.Cool's reply17 Sept 2025, 12:31
Official
We have escalated the matter to Vuma. Your ticket number is  ***8 

Best regards,

oN
ovayo N's update17 Sept 2025, 17:32
Reviewer Update
Please ask them if I will be compensated for the days my WIFI was not working.

oN
ovayo N's update18 Sept 2025, 10:13
Reviewer Update
any response from VUMA ?
oN
ovayo N's update18 Sept 2025, 10:14
Reviewer Update
Still no connection