JA
Jehiel A
1 reviews | Active since Jul 2025
14 Jul 2025, 13:26
Customer service? What customer service?...
Currently been roughly 36 hours since any viable communication has been returned. No response via their WhatsApp channel or via email. I have been having internet issues, and they have provided ZERO assistance apart from issuing a ticket reference and failing to FOLLOW UP!
Absolute joke to say they possess the decency or capacity to correlate customer queries. Highly dissatisfied & would not recommend this establishment.
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Replies (1)
Fly.Cool's replyOfficial
14 Jul 2025, 15:34Good Afternoon Jehiel
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Fly.Cool's reply14 Jul 2025, 15:34
Official
Good Afternoon Jehiel
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.