AA
Allezhanne A
1 reviews | Active since Aug 2023
14 Sept 2026, 08:44
CUSTOMER SERVICE SUCKS
The worst customer service I've ever received. No assistance received, I've been struggling since the 12th September 2026 for someone to respond and assist me. What makes matters worse, it's for my elderly parents and I'm not getting any assistance.
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Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
14 Sept 2026, 21:43Hi Allezhanne,
We apologize to hear about the connectivity issues you’ve experienced and understand how frustrating this can be.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team
Fly.Cool's reply14 Sept 2026, 21:43
Official
Hi Allezhanne,
We apologize to hear about the connectivity issues you’ve experienced and understand how frustrating this can be.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.cool Support Team
AA
Allezhanne A's updateReviewer Update
16 Sept 2026, 06:42The customer service I'm receiving is so disgusting especially because I'm messaging on behalf of someone that's a pensioner.
They've been without internet for 5 days today and can you imagine the financial constraints for having to purchase data the whole time when you've paid the required amount for the monthly wifi fees.
Because imagine messaging for 4 days straight during the day and only getting a measly ****ty response at 8 in the evening because you aren't doing your job during the day. Your turn around time isn't my problem, just like this shouldn't be happening right now.
They've been without internet for 5 days today and can you imagine the financial constraints for having to purchase data the whole time when you've paid the required amount for the monthly wifi fees.
Because imagine messaging for 4 days straight during the day and only getting a measly ****ty response at 8 in the evening because you aren't doing your job during the day. Your turn around time isn't my problem, just like this shouldn't be happening right now.
AA
Allezhanne A's update16 Sept 2026, 06:42
Reviewer Update
The customer service I'm receiving is so disgusting especially because I'm messaging on behalf of someone that's a pensioner.
They've been without internet for 5 days today and can you imagine the financial constraints for having to purchase data the whole time when you've paid the required amount for the monthly wifi fees.
Because imagine messaging for 4 days straight during the day and only getting a measly ****ty response at 8 in the evening because you aren't doing your job during the day. Your turn around time isn't my problem, just like this shouldn't be happening right now.
They've been without internet for 5 days today and can you imagine the financial constraints for having to purchase data the whole time when you've paid the required amount for the monthly wifi fees.
Because imagine messaging for 4 days straight during the day and only getting a measly ****ty response at 8 in the evening because you aren't doing your job during the day. Your turn around time isn't my problem, just like this shouldn't be happening right now.
AA
Allezhanne A's updateReviewer Update
16 Sept 2026, 06:42I would not advise your service to anyone.
AA
Allezhanne A's update16 Sept 2026, 06:42
Reviewer Update
I would not advise your service to anyone.
AA
Allezhanne A's updateReviewer Update
16 Sept 2026, 06:46I message within the given time frames of your trading hours, then I get responses at night.
What kind of service are you rendering, knowing nobody can call you. But I guess it's easier that way, you don't have to deal with your problems head on.
What kind of service are you rendering, knowing nobody can call you. But I guess it's easier that way, you don't have to deal with your problems head on.
AA
Allezhanne A's update16 Sept 2026, 06:46
Reviewer Update
I message within the given time frames of your trading hours, then I get responses at night.
What kind of service are you rendering, knowing nobody can call you. But I guess it's easier that way, you don't have to deal with your problems head on.
What kind of service are you rendering, knowing nobody can call you. But I guess it's easier that way, you don't have to deal with your problems head on.