KM
Khanyi M
1 reviews | Active since Feb 2025
12 Mar 2025, 12:00
Customer Service optional - apply at OWN RISK
After EasyPay got mixed up - waiting for the whole weekend to get it addressed countless messages and getting replies (if lucky) after eons. On Monday I was told my service will be restored - it’s Wednesday and I still don’t have service. Can I please get my service restored TODAY!!!!!! Easy pay number - ***
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
13 Mar 2025, 07:26Good day Khanyi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply13 Mar 2025, 07:26
Official
Good day Khanyi
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Once again please do accept our apology and please give us time to resolve the query
KM
Khanyi M's updateReviewer Update
13 Mar 2025, 07:40I HAVEN'T HAD SERVICE SINCE THE WEEKEND - CLEARLY YOUR SOCIAL MEDIA TEAM ISN'T COMMUNICATING WITH EACH OTHER SAME APPLIES FOR THE ACCOUNTS DEPARTMENT. ITS BEEN ESTABLISHED THAT MY PAYMENT WAS LOCATED - WHY ISNT IT BEING ALLOCATED TO MY ACCOUNT? PLEASE IM BEYOND FRUSTRATED AT YHIS POINT!!! YOU HAVE MY MONEY NOW PROVIDE THE SERVICE. SPARE ME THE COOKIE CUTTER RESPONSES & ACTUALLY SHOCK ME AND KEEP YOUR END OF THE BARGAIN
KM
Khanyi M's update13 Mar 2025, 07:40
Reviewer Update
I HAVEN'T HAD SERVICE SINCE THE WEEKEND - CLEARLY YOUR SOCIAL MEDIA TEAM ISN'T COMMUNICATING WITH EACH OTHER SAME APPLIES FOR THE ACCOUNTS DEPARTMENT. ITS BEEN ESTABLISHED THAT MY PAYMENT WAS LOCATED - WHY ISNT IT BEING ALLOCATED TO MY ACCOUNT? PLEASE IM BEYOND FRUSTRATED AT YHIS POINT!!! YOU HAVE MY MONEY NOW PROVIDE THE SERVICE. SPARE ME THE COOKIE CUTTER RESPONSES & ACTUALLY SHOCK ME AND KEEP YOUR END OF THE BARGAIN
Fly.Cool's replyOfficial
14 Mar 2025, 08:08We understand how frustrating this process might be Khanyi. However, please note that we will ensure you have connectivity as soon as possible. We have requested for sensitive information we need from you through your *** email.
We apologies for this inconvenience
We apologies for this inconvenience
Fly.Cool's reply14 Mar 2025, 08:08
Official
We understand how frustrating this process might be Khanyi. However, please note that we will ensure you have connectivity as soon as possible. We have requested for sensitive information we need from you through your *** email.
We apologies for this inconvenience
We apologies for this inconvenience
KM
Khanyi M's updateReviewer Update
14 Mar 2025, 15:18I CANT KEEP REHASHING THE SAME REQUEST - I RECEIVED AN EMAIL HAVING TO STATE WHERE THE ISSUE STARTED. WHY ARE YOU ASKING FOR DETAILS FOR A PROBLEM YOUR TEAM HAS NO INTEREST IN FIXING?! WE’VE ESTABLISHED THAT THE PAYMENT WAS MADE - WHY AM I STILL BEGGING FOR RECONNECTION?!!!!!!!!!!!! SERVICE NOW!!!!!!!!!!!
KM
Khanyi M's update14 Mar 2025, 15:18
Reviewer Update
I CANT KEEP REHASHING THE SAME REQUEST - I RECEIVED AN EMAIL HAVING TO STATE WHERE THE ISSUE STARTED. WHY ARE YOU ASKING FOR DETAILS FOR A PROBLEM YOUR TEAM HAS NO INTEREST IN FIXING?! WE’VE ESTABLISHED THAT THE PAYMENT WAS MADE - WHY AM I STILL BEGGING FOR RECONNECTION?!!!!!!!!!!!! SERVICE NOW!!!!!!!!!!!