AJ
Anathi J
1 reviews | Active since Jun 2024
13 Jun 2024, 11:12
Customer service is poor
The level of incompetence is astounding despite numerous follow ups, they are unable to rectify or provide a clear explanation for the delay of the matter that was escalated last week Wednesday. We remain disconnected from the internet meanwhile a payment was made already. My frustration grows with each day passing
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Replies (2)
Fly.Cool's replyOfficial
13 Jun 2024, 14:21Hello Anathi! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note query has been escalated to Vuma to assist with the tracing of payment as it does not appear on side.
We have sent follow up email and awaiting feedback.
We apologize for the inconvenience and delays.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note query has been escalated to Vuma to assist with the tracing of payment as it does not appear on side.
We have sent follow up email and awaiting feedback.
We apologize for the inconvenience and delays.
Fly.Cool's reply13 Jun 2024, 14:21
Official
Hello Anathi! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note query has been escalated to Vuma to assist with the tracing of payment as it does not appear on side.
We have sent follow up email and awaiting feedback.
We apologize for the inconvenience and delays.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note query has been escalated to Vuma to assist with the tracing of payment as it does not appear on side.
We have sent follow up email and awaiting feedback.
We apologize for the inconvenience and delays.
AJ
Anathi J's updateReviewer Update
19 Jun 2024, 07:55It's almost three weeks now and we are still disconnected, we have escalated the matter on multiple occasions and there is still no resolution. My WhatsApp and emails are being ignored no one is responding to them.
AJ
Anathi J's update19 Jun 2024, 07:55
Reviewer Update
It's almost three weeks now and we are still disconnected, we have escalated the matter on multiple occasions and there is still no resolution. My WhatsApp and emails are being ignored no one is responding to them.