LS
Luwen S
1 reviews | Active since Dec 2022
14 Jan 2025, 10:31
Contactability
It is nearly impossible to get help with this company...they don't have a phone number, all they have is a whatsapp number which no one responds, a live chat which keeps saying they busy when you try to chat to someone and never get a response and an email address which takes hours to respond. Don't get me wrong I hardly have technical issues with my fibre...it's just to contact this company is a mission there's no one to assist! You can't get help when you need it, no one to assist with queries etc! Very poor customer service
Helpful (0)
Replies (8)0
Replies (8)
Fly.Cool's replyOfficial
14 Jan 2025, 14:28Good Afternoon Luwen
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Fly.Cool's reply14 Jan 2025, 14:28
Official
Good Afternoon Luwen
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
LS
Luwen S's updateReviewer Update
14 Jan 2025, 16:05Hi have been emailing and sitting on the live chat from 9am till now which is 4pm and no response or assistance! Pathetic...looks like I should cancel and go somewhere else!
LS
Luwen S's update14 Jan 2025, 16:05
Reviewer Update
Hi have been emailing and sitting on the live chat from 9am till now which is 4pm and no response or assistance! Pathetic...looks like I should cancel and go somewhere else!
Fly.Cool's replyOfficial
15 Jan 2025, 09:41We apologize for the inconvience casued. However, please note that your line has an active service status but your last payment was made on 2024/12/16. Please provide a payment for your activation.
Fly.Cool's reply15 Jan 2025, 09:41
Official
We apologize for the inconvience casued. However, please note that your line has an active service status but your last payment was made on 2024/12/16. Please provide a payment for your activation.
LS
Luwen S's updateReviewer Update
15 Jan 2025, 16:02I did not pay yet because I am waiting for someone to assist me with downgrading my line to a lower package because I don't need a high package anymore! I have been trying to get help from yesterday with no luck! Even the whatsapp line doesn't work! I need assistance in downgrading!
LS
Luwen S's update15 Jan 2025, 16:02
Reviewer Update
I did not pay yet because I am waiting for someone to assist me with downgrading my line to a lower package because I don't need a high package anymore! I have been trying to get help from yesterday with no luck! Even the whatsapp line doesn't work! I need assistance in downgrading!
Fly.Cool's replyOfficial
16 Jan 2025, 09:25No problen Luwen, we shall get right to it. Please note that a cancellation will be needed for your current 100/50 package which takes 72 hours to process. Once done, only then will we be able to create your downgraded package. Please confirm before we continue.
Fly.Cool's reply16 Jan 2025, 09:25
Official
No problen Luwen, we shall get right to it. Please note that a cancellation will be needed for your current 100/50 package which takes 72 hours to process. Once done, only then will we be able to create your downgraded package. Please confirm before we continue.
LS
Luwen S's updateReviewer Update
20 Jan 2025, 19:53I am absolutely ****ed of! I am appalled with what I have been through with this company! I have sent an email to your company please see that you read it because I am taking this up to the ombudsman and the relevant solicitors I am fed up!
LS
Luwen S's update20 Jan 2025, 19:53
Reviewer Update
I am absolutely ****ed of! I am appalled with what I have been through with this company! I have sent an email to your company please see that you read it because I am taking this up to the ombudsman and the relevant solicitors I am fed up!
LS
Luwen S's updateReviewer Update
24 Jan 2025, 13:18I am sick and tired! I am deck of this company! Now I am taking legal action to get my issue resolved I can't be having an issue with you from 16 January 2025 till date! Now I am going to let the relevant solicitors assist!
LS
Luwen S's update24 Jan 2025, 13:18
Reviewer Update
I am sick and tired! I am deck of this company! Now I am taking legal action to get my issue resolved I can't be having an issue with you from 16 January 2025 till date! Now I am going to let the relevant solicitors assist!
LS
Luwen S's updateReviewer Update
27 Jan 2025, 17:27This company is a joke! Having an issue from 16th January 2025 till date(27 January 2025) and no one is assisting. Even paid for the services but don't have service! I would never recommend them to anyone
LS
Luwen S's update27 Jan 2025, 17:27
Reviewer Update
This company is a joke! Having an issue from 16th January 2025 till date(27 January 2025) and no one is assisting. Even paid for the services but don't have service! I would never recommend them to anyone