IT
Isaac T
1 reviews | Active since Jun 2024
18 Mar 2025, 09:55
Complaints regarding poor service from fly. Cool team
I recently reached out to inquire about a package, only to waste 40 minutes of my time before being told that a consultant would call me back. When I finally received the call, I was informed that the package I was interested in is not available in my area—something that was not indicated on your websit. This experience has been frustrating and disspointing. The agent are not informed about their services. My account is now blocked.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
18 Mar 2025, 11:02Good day Isaac.
Thank you for your Feedback!
Your router Serial Number ***3BEB62AAC linked to Order OVR-*** is currently awaiting payment and has no Network Faults as your last payment was made on 2025/02/16. Please advice if you would like to upgrade your package or provide payment for your activation
Thank you
Thank you for your Feedback!
Your router Serial Number ***3BEB62AAC linked to Order OVR-*** is currently awaiting payment and has no Network Faults as your last payment was made on 2025/02/16. Please advice if you would like to upgrade your package or provide payment for your activation
Thank you
Fly.Cool's reply18 Mar 2025, 11:02
Official
Good day Isaac.
Thank you for your Feedback!
Your router Serial Number ***3BEB62AAC linked to Order OVR-*** is currently awaiting payment and has no Network Faults as your last payment was made on 2025/02/16. Please advice if you would like to upgrade your package or provide payment for your activation
Thank you
Thank you for your Feedback!
Your router Serial Number ***3BEB62AAC linked to Order OVR-*** is currently awaiting payment and has no Network Faults as your last payment was made on 2025/02/16. Please advice if you would like to upgrade your package or provide payment for your activation
Thank you
IT
Isaac T's updateReviewer Update
18 Mar 2025, 11:48I have tried making payment but unfortunately the link rejected my account stating that my account is in a state which precludes from receiving payments. I am disspointed that the issue of poor customers service is not addressed yet your primary concern in this respond is payments for my account. This proves that you best interest is us paying for service not improving your customers services.
IT
Isaac T's update18 Mar 2025, 11:48
Reviewer Update
I have tried making payment but unfortunately the link rejected my account stating that my account is in a state which precludes from receiving payments. I am disspointed that the issue of poor customers service is not addressed yet your primary concern in this respond is payments for my account. This proves that you best interest is us paying for service not improving your customers services.
Fly.Cool's replyOfficial
19 Mar 2025, 12:50We have succussfully received your payment and your Network status is currently active. We are not only interested in Payments however the only reason why you offline is due to a required payment. Please advice if the above Network status feedback is inaccurate for further assistance
Thank you
Thank you
Fly.Cool's reply19 Mar 2025, 12:50
Official
We have succussfully received your payment and your Network status is currently active. We are not only interested in Payments however the only reason why you offline is due to a required payment. Please advice if the above Network status feedback is inaccurate for further assistance
Thank you
Thank you