Complaint not fully resolved

Nobody got back to me regarding my complaint. Only vuma called me to find out if my Internet was restored, and vuma said that fly.cool needs to deal with my compensation. I requested that during that time of having no Internet for 12 or 15 days that I pay half my fee and that the following month that I do not pay at all as Compensation. Why has nobody gotten back to me, why am being ignored and everything just being swept under the rug. Your WhatsApp number does not work either.

I will be more than happy to change my reviews to 4 or 5 stars once the final part of my complaint is resolved. I got notice you tried to debit my account as well. I as the customer have not gotten any closure from my complaint