complaint

I am writing to express my extreme dissatisfaction with the poor service I have received from Flycool. I paid for a fibre connection on the 09 of July 2024 The lack of efficiency and communication when i requested for a refund is insane. first email sent for refund was on 04/10/2024 they reply like once or twice a week finally on 29/10/2024 they confirmed refund will take 30-45 working days