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Onesimo M
1 reviews | Active since Feb 2023
11 Feb 2023, 08:58
Complaint
My internet has been down since the 03.02.2023 and still has not been fixed and today is the 11.02.2023. I was given a fault reference number : 164275, all I get from the agents I’ve been in contact with is that my issue has been escalated. I’ve been calling, emailing and live chatting with them, if they’re not dropping the call or ending the chat, all I get is that they’ve made a note on my account and escalated the issue.
For how long is my issue going to be escalated and not fixed, why am I paying for a service that I’m not even using.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
11 Feb 2023, 13:55Good day Onesimo!
Thank you for the feedback!
We are sorry to hear about the negative experience that you have has, this is not what we want for our customers, we do take every customer complaint and feedback seriously and we are committed to making things right. Our aim is to ensure that each and every one of our clients receives the best possible service.
We can assure you we will look into you matter and get a resolution.
Thank you for the feedback!
We are sorry to hear about the negative experience that you have has, this is not what we want for our customers, we do take every customer complaint and feedback seriously and we are committed to making things right. Our aim is to ensure that each and every one of our clients receives the best possible service.
We can assure you we will look into you matter and get a resolution.
Fly.Cool's reply11 Feb 2023, 13:55
Official
Good day Onesimo!
Thank you for the feedback!
We are sorry to hear about the negative experience that you have has, this is not what we want for our customers, we do take every customer complaint and feedback seriously and we are committed to making things right. Our aim is to ensure that each and every one of our clients receives the best possible service.
We can assure you we will look into you matter and get a resolution.
Thank you for the feedback!
We are sorry to hear about the negative experience that you have has, this is not what we want for our customers, we do take every customer complaint and feedback seriously and we are committed to making things right. Our aim is to ensure that each and every one of our clients receives the best possible service.
We can assure you we will look into you matter and get a resolution.
OM
Onesimo M's updateReviewer Update
11 Feb 2023, 15:07So you guys have an automated reply as this is the same thing you’ve said to everyone that is complaining about you.
OM
Onesimo M's update11 Feb 2023, 15:07
Reviewer Update
So you guys have an automated reply as this is the same thing you’ve said to everyone that is complaining about you.