LL
Lisa L
1 reviews | Active since Jul 2024
09 Jul 2024, 00:11
Charged for Ghost account
I would like to state that i had a very bad experience with Fly Cool.I had a loss of earnings with them for a month and a half .I Had no internet I've tried to connect but had no assistance I've contacted fly cool via Email and Wats up and called the consultants to assist no help at all. I was then sent a message via email stating that my line is connected under the same address with somebody ells details I'm trying to get another company but because my line belongs to another lady my adress yet im still paying this error is Fly Cools issue not mine i can't do anything . I am a very unhappy and angry i need urgent assistance .
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Fly.Cool's replyOfficial
09 Jul 2024, 17:54 Hello Lisa! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
I have followed up with the department that is working on resolving the query. We will communicate with you soonest.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
I have followed up with the department that is working on resolving the query. We will communicate with you soonest.
Best regards,
Fly.Cool's reply09 Jul 2024, 17:54
Official
Hello Lisa! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
I have followed up with the department that is working on resolving the query. We will communicate with you soonest.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
I have followed up with the department that is working on resolving the query. We will communicate with you soonest.
Best regards,