CB
Chris B
1 reviews | Active since Aug 2023
27 Aug 2023, 09:44
CB
I need help my internet is down.i went for upgrade an payed it yesterday 12hrs passed already an still my internet is down its not activated yet.i send emails an whatsapp no response both sides since ye sterday afternoon how bad can get be with your clients but you wanna strive to be the best service towards your'l customers.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
27 Aug 2023, 16:33Good day Chris!
Thank you for the feedback.
We do sincerely apologize for the inconvenience you are experiencing, that is not what we want for any of our valued customers. The reason for no connection is your line is showing abnormal light levels and this causes loss of connectivity or intermittent performance. There is a ticket logged with reference number ISP-***. The technical support team will be in touch with you for further assistance.
Thank you for the feedback.
We do sincerely apologize for the inconvenience you are experiencing, that is not what we want for any of our valued customers. The reason for no connection is your line is showing abnormal light levels and this causes loss of connectivity or intermittent performance. There is a ticket logged with reference number ISP-***. The technical support team will be in touch with you for further assistance.
Best regards,
Fly.Cool's reply27 Aug 2023, 16:33
Official
Good day Chris!
Thank you for the feedback.
We do sincerely apologize for the inconvenience you are experiencing, that is not what we want for any of our valued customers. The reason for no connection is your line is showing abnormal light levels and this causes loss of connectivity or intermittent performance. There is a ticket logged with reference number ISP-***. The technical support team will be in touch with you for further assistance.
Thank you for the feedback.
We do sincerely apologize for the inconvenience you are experiencing, that is not what we want for any of our valued customers. The reason for no connection is your line is showing abnormal light levels and this causes loss of connectivity or intermittent performance. There is a ticket logged with reference number ISP-***. The technical support team will be in touch with you for further assistance.
Best regards,
CB
Chris B's updateReviewer Update
27 Aug 2023, 17:22Thank you verry much its working now but im not getting my full throttle its showing 35mbps instead of 40mbps can your'l please sort it out thank you
CB
Chris B's update27 Aug 2023, 17:22
Reviewer Update
Thank you verry much its working now but im not getting my full throttle its showing 35mbps instead of 40mbps can your'l please sort it out thank you
Fly.Cool's replyOfficial
28 Aug 2023, 13:20Good day Chris!
Thank you for the feedback!
We will certainly look into and assist further.
Should you need anything else, get back to us and we will be happy to help.
Thank you for the feedback!
We will certainly look into and assist further.
Should you need anything else, get back to us and we will be happy to help.
Best regards,
Fly.Cool's reply28 Aug 2023, 13:20
Official
Good day Chris!
Thank you for the feedback!
We will certainly look into and assist further.
Should you need anything else, get back to us and we will be happy to help.
Thank you for the feedback!
We will certainly look into and assist further.
Should you need anything else, get back to us and we will be happy to help.
Best regards,