KM
Kea M
1 reviews | Active since Dec 2024
08 Apr 2025, 10:18
Cancel at your earliest convenience
I have been struggling to change account details for the last 2 years.
Their email team ignores your emails and their Whatsapp bot was clearly developed by high school students looking for wrk experience. Not functional. Now my line is not working because of this incompetence.
I would like to cancel
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
11 Apr 2025, 13:48Good day Kea
Thank you for your Feedback!
Your router Serial Number ***AA914A7 linked to your premise has a cancelled order under our services with different details. Please confirm if the provided Serial Number is correct. Once done, please further confirm if you would like a new sign up with your details for further assistance
Thank you for your Feedback!
Your router Serial Number ***AA914A7 linked to your premise has a cancelled order under our services with different details. Please confirm if the provided Serial Number is correct. Once done, please further confirm if you would like a new sign up with your details for further assistance
Fly.Cool's reply11 Apr 2025, 13:48
Official
Good day Kea
Thank you for your Feedback!
Your router Serial Number ***AA914A7 linked to your premise has a cancelled order under our services with different details. Please confirm if the provided Serial Number is correct. Once done, please further confirm if you would like a new sign up with your details for further assistance
Thank you for your Feedback!
Your router Serial Number ***AA914A7 linked to your premise has a cancelled order under our services with different details. Please confirm if the provided Serial Number is correct. Once done, please further confirm if you would like a new sign up with your details for further assistance
KM
Kea M's updateReviewer Update
22 Apr 2025, 12:40Hi
1. I am not certain who asked your team to cancel the service. Fly cool decided this on its own
2. I have been asking your team to change account holders details for TWO YEARS - your team has been ignoring emails
3. On Whatsapp, your consultant sends me a payment link and closes chat when the link DOES NOT work
4. Its been 2 weeks since my matter was escalated by your Whatsapp team and NOT A SINGLE person has called me
Since then, we have changed service providers and we are using Afrihost who have been AMAZING! Connection set up quickly.
Please do learn a thing or two from them
1. I am not certain who asked your team to cancel the service. Fly cool decided this on its own
2. I have been asking your team to change account holders details for TWO YEARS - your team has been ignoring emails
3. On Whatsapp, your consultant sends me a payment link and closes chat when the link DOES NOT work
4. Its been 2 weeks since my matter was escalated by your Whatsapp team and NOT A SINGLE person has called me
Since then, we have changed service providers and we are using Afrihost who have been AMAZING! Connection set up quickly.
Please do learn a thing or two from them
KM
Kea M's update22 Apr 2025, 12:40
Reviewer Update
Hi
1. I am not certain who asked your team to cancel the service. Fly cool decided this on its own
2. I have been asking your team to change account holders details for TWO YEARS - your team has been ignoring emails
3. On Whatsapp, your consultant sends me a payment link and closes chat when the link DOES NOT work
4. Its been 2 weeks since my matter was escalated by your Whatsapp team and NOT A SINGLE person has called me
Since then, we have changed service providers and we are using Afrihost who have been AMAZING! Connection set up quickly.
Please do learn a thing or two from them
1. I am not certain who asked your team to cancel the service. Fly cool decided this on its own
2. I have been asking your team to change account holders details for TWO YEARS - your team has been ignoring emails
3. On Whatsapp, your consultant sends me a payment link and closes chat when the link DOES NOT work
4. Its been 2 weeks since my matter was escalated by your Whatsapp team and NOT A SINGLE person has called me
Since then, we have changed service providers and we are using Afrihost who have been AMAZING! Connection set up quickly.
Please do learn a thing or two from them