AM
Andre-Thor Milward
1 reviews | Active since Nov 2022
27 May 2024, 22:21
Broken wifi
I'm utterly disappointed in this network provider I have been trying to contact them or get any assistance from them but no response from anyone, my wifi has been off for the past 5 days and I have no idea what's going on I've paid my account and still nothing is working and I'm all out of ideas what to do, I'm paying for wifi but I can't even use it how awesome is that
Helpful (0)
Replies (6)0
Replies (6)
Fly.Cool's replyOfficial
28 May 2024, 14:02Good Afternoon Andre-Thor
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We are unable to locate your account. Please provide us with your address and serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We are unable to locate your account. Please provide us with your address and serial number on the router starting with 48
Best regards,
Fly.Cool's reply28 May 2024, 14:02
Official
Good Afternoon Andre-Thor
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We are unable to locate your account. Please provide us with your address and serial number on the router starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We are unable to locate your account. Please provide us with your address and serial number on the router starting with 48
Best regards,
AM
Andre-Thor Milward's updateReviewer Update
28 May 2024, 14:257 Gulley crescent Tafelsig Mitchell plain
SN: ***3E5A73AA6
SN: ***3E5A73AA6
AM
Andre-Thor Milward's update28 May 2024, 14:25
Reviewer Update
7 Gulley crescent Tafelsig Mitchell plain
SN: ***3E5A73AA6
SN: ***3E5A73AA6
AM
Andre-Thor Milward's updateReviewer Update
30 May 2024, 05:34I'm still sitting with the same issue since the last review and all that was done is ask for my address and account number no other response from there I am completely frustrated and I am totally disgusted with the service I've been getting
AM
Andre-Thor Milward's update30 May 2024, 05:34
Reviewer Update
I'm still sitting with the same issue since the last review and all that was done is ask for my address and account number no other response from there I am completely frustrated and I am totally disgusted with the service I've been getting
Fly.Cool's replyOfficial
30 May 2024, 09:37Good day Andre-Thor Sincere apologies for the delay. Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***2
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Ticket Ref: ***2
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Best regards,
Fly.Cool's reply30 May 2024, 09:37
Official
Good day Andre-Thor Sincere apologies for the delay. Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***2
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Ticket Ref: ***2
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Best regards,
AM
Andre-Thor Milward's updateReviewer Update
30 May 2024, 11:27What will be the ETA for my wifi to be working again because I work from home and this has costed me money from my own pocket to work so I need a time frame
AM
Andre-Thor Milward's update30 May 2024, 11:27
Reviewer Update
What will be the ETA for my wifi to be working again because I work from home and this has costed me money from my own pocket to work so I need a time frame
AM
Andre-Thor Milward's updateReviewer Update
31 May 2024, 07:34Wow day number 7 and I'm still having to wait for any changes I'm honestly done with this company now I'm telling you now already this is the last month I'm with you people I don't advice anyone else to apply for wifi with Flycool, always issues and when you try and contact them it takes long, and when they say your issue will be sorted it takes even longer
AM
Andre-Thor Milward's update31 May 2024, 07:34
Reviewer Update
Wow day number 7 and I'm still having to wait for any changes I'm honestly done with this company now I'm telling you now already this is the last month I'm with you people I don't advice anyone else to apply for wifi with Flycool, always issues and when you try and contact them it takes long, and when they say your issue will be sorted it takes even longer