RA
Roshaan A
1 reviews | Active since Jun 2022
02 Jan 2024, 14:50
Boycot flycool
So every month I have the same issues with flycool I get debited via payfast they would deduct R5 first then the initial package fee I use this month they debited 4 R5 transactions which says pending on my banking app I was told to email help @ FLy cool or their WhatsApp number it's been 2 days still no response previously I logged a ticket for my faulty line I was told a technician would come out 8 months later still nothing flycool customer service are disgusting I'm currently working from home my WiFi and payment was recieving
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Fly.Cool's replyOfficial
04 Jan 2024, 17:31Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Should you encounter the repayment issue again in the future, kindly contact us via messenger and request for a debit rerun, to attempt having your payment made before updating your card details.
Once again, our apologies for any inconvenience that way have been caused by the matter.
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Should you encounter the repayment issue again in the future, kindly contact us via messenger and request for a debit rerun, to attempt having your payment made before updating your card details.
Once again, our apologies for any inconvenience that way have been caused by the matter.
Best regards,
Fly.Cool's reply04 Jan 2024, 17:31
Official
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Should you encounter the repayment issue again in the future, kindly contact us via messenger and request for a debit rerun, to attempt having your payment made before updating your card details.
Once again, our apologies for any inconvenience that way have been caused by the matter.
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Should you encounter the repayment issue again in the future, kindly contact us via messenger and request for a debit rerun, to attempt having your payment made before updating your card details.
Once again, our apologies for any inconvenience that way have been caused by the matter.
Best regards,