Blatant No Response from service on all contact platforms

Very disappointed in the neglectful responses of this service my wifi has been off since Tuesday night I made contact Wednesday morning and the agent told me that there is a fault on my fiber account and that it will be resolved as soon as possible I was given a ticket number in which o was told to use to receive feedback on the progress of my issue with loss of connection of the wifi I did so late afternoon the same day I requested feedback and I was told by the agent that my issue was in a que waiting to be escalated to a top tier 2 technician agent and once they see to my account then it'll surely be resolved I was satisfied at the time with the thought that my grievance is being attended to ...today is Thursday and I've yet to make contact with any agent on whatsapp or the live chat on flycool website the whatsapp platform keep saying all agents are busy and I should leave my details and they will get back to which they never do since yesterday late afternoon up until whole day today I was unable to reach anybody from flycool and the live web chat just keeps on sending a message that they are offline and will get back to me soon as an agent is available which also hasn't been the case I have not been able to make contact with any agent of flycool at all which is very disheartening and places doubt in my mind that my query has been seen to at all so now I'm left to just sit and wonder what's happening and if it will ever be resolved at all if they could just have the decency to make contact to give feedback then atleast that will show that they do have that bit of compassion for their client's but it seems they cannot be bothered non the less which is sad to state ...I've been with this service for over 2 year's going in for my 3rd year and this is the first time I have had a problem and to receive such poor service is very disappointing just for lack of response feels like I'm not a valued client at all ...I could not even bring myself to give 1 star and that's why I'm leaving 2 stars on this review only because I've never had a problem with the service for all this time up until now......please can I receive feedback on what's going with my account and when my wifi signal will be restored thank you