MP
Modise P
1 reviews | Active since Jan 2016
24 Jan 2023, 07:40
Billing before salary date without proper notice
What is wrong with your billing system. How can you give want to bill me before my salary date?
Last time you said this "Vumatel's reply: 31 Oct 2022, 07:36
Good day We apologize for the experience thus far. Please contact your ISP for any assistance with billing as your service has expired the next payment was scheduled for 2022-10-27."
But yesterday I got these, the same time, Fly.cool payment reminder: You are due in 2 days. EasyPay ref *** pay at PEP, PNP, Boxer, Woollies, EasyPay app/website"
"Fly.cool payment reminder: Your service will expire tonight, renew at PEP, PNP, Boxer, Woollies or EasyPay to avoid service interruption."
Before my salary date? And I sent you a message on Whatsapp again no response.
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
24 Jan 2023, 09:13Good day Modise!
Thank you for the feedaback!
We do apologize for the inconvenience you may have experienced.
After taking a look at your account you have been with us for a while now which would suggest that you are aware that your service expires on the 28day after payment. Your service is on prepaid or cash which has a 28day cycle, this means that your payment date will not be the same each month. Yes, all our prepaid clients do get a reminder for payment prior to service being disconnected.
Please also take note that the service that we provide is prepaid meaning you only get service upon upfront payment, we do not offer credit services. If you however want to have fixed payment date, we are happy to change your account to recurring and you can choose a debit date best suits you.
Thank you for the feedaback!
We do apologize for the inconvenience you may have experienced.
After taking a look at your account you have been with us for a while now which would suggest that you are aware that your service expires on the 28day after payment. Your service is on prepaid or cash which has a 28day cycle, this means that your payment date will not be the same each month. Yes, all our prepaid clients do get a reminder for payment prior to service being disconnected.
Please also take note that the service that we provide is prepaid meaning you only get service upon upfront payment, we do not offer credit services. If you however want to have fixed payment date, we are happy to change your account to recurring and you can choose a debit date best suits you.
Fly.Cool's reply24 Jan 2023, 09:13
Official
Good day Modise!
Thank you for the feedaback!
We do apologize for the inconvenience you may have experienced.
After taking a look at your account you have been with us for a while now which would suggest that you are aware that your service expires on the 28day after payment. Your service is on prepaid or cash which has a 28day cycle, this means that your payment date will not be the same each month. Yes, all our prepaid clients do get a reminder for payment prior to service being disconnected.
Please also take note that the service that we provide is prepaid meaning you only get service upon upfront payment, we do not offer credit services. If you however want to have fixed payment date, we are happy to change your account to recurring and you can choose a debit date best suits you.
Thank you for the feedaback!
We do apologize for the inconvenience you may have experienced.
After taking a look at your account you have been with us for a while now which would suggest that you are aware that your service expires on the 28day after payment. Your service is on prepaid or cash which has a 28day cycle, this means that your payment date will not be the same each month. Yes, all our prepaid clients do get a reminder for payment prior to service being disconnected.
Please also take note that the service that we provide is prepaid meaning you only get service upon upfront payment, we do not offer credit services. If you however want to have fixed payment date, we are happy to change your account to recurring and you can choose a debit date best suits you.
MP
Modise P's updateReviewer Update
24 Jan 2023, 09:36I wasn't made aware with none of that. 28cycle days story. On inception I made it clear that I'll pay either on 25th of every month or thereafter. And I'm sure none of my payments except for Dec (which I paid ahead due to holidays) came before that date. Now why would I change that now ?
I'm not happy with your service and it's only on hello Peter that you respond promptly, other platforms don't work.
This is such an inconvenience, you're becoming a headache with all these nonlogical surprises. Soon as something better comes, I'm gonna leave.
You suppose to provide good service to your clients but as I read past reviews , I can see there's a trend that I don't like. You even notice me the same day you close it, that's absurd.
I'm not happy with your service and it's only on hello Peter that you respond promptly, other platforms don't work.
This is such an inconvenience, you're becoming a headache with all these nonlogical surprises. Soon as something better comes, I'm gonna leave.
You suppose to provide good service to your clients but as I read past reviews , I can see there's a trend that I don't like. You even notice me the same day you close it, that's absurd.
MP
Modise P's update24 Jan 2023, 09:36
Reviewer Update
I wasn't made aware with none of that. 28cycle days story. On inception I made it clear that I'll pay either on 25th of every month or thereafter. And I'm sure none of my payments except for Dec (which I paid ahead due to holidays) came before that date. Now why would I change that now ?
I'm not happy with your service and it's only on hello Peter that you respond promptly, other platforms don't work.
This is such an inconvenience, you're becoming a headache with all these nonlogical surprises. Soon as something better comes, I'm gonna leave.
You suppose to provide good service to your clients but as I read past reviews , I can see there's a trend that I don't like. You even notice me the same day you close it, that's absurd.
I'm not happy with your service and it's only on hello Peter that you respond promptly, other platforms don't work.
This is such an inconvenience, you're becoming a headache with all these nonlogical surprises. Soon as something better comes, I'm gonna leave.
You suppose to provide good service to your clients but as I read past reviews , I can see there's a trend that I don't like. You even notice me the same day you close it, that's absurd.
Fly.Cool's replyOfficial
24 Jan 2023, 11:11Hi Modise!
Thank you for your response!
As discussed, we have changed your account to one that best suits you. Kindly check your email for further details and information.
We value each and every one of our clients and we strive to ensure that you are happy with the service you receive.
Thank you for your response!
As discussed, we have changed your account to one that best suits you. Kindly check your email for further details and information.
We value each and every one of our clients and we strive to ensure that you are happy with the service you receive.
Fly.Cool's reply24 Jan 2023, 11:11
Official
Hi Modise!
Thank you for your response!
As discussed, we have changed your account to one that best suits you. Kindly check your email for further details and information.
We value each and every one of our clients and we strive to ensure that you are happy with the service you receive.
Thank you for your response!
As discussed, we have changed your account to one that best suits you. Kindly check your email for further details and information.
We value each and every one of our clients and we strive to ensure that you are happy with the service you receive.
MP
Modise P's updateReviewer Update
24 Jan 2023, 11:18Email received, thanks Michelle.
MP
Modise P's update24 Jan 2023, 11:18
Reviewer Update
Email received, thanks Michelle.