Beware of dealing with fly.cool

Please be careful if you intend doing business with this company Fly.cool There is nothing cool about them. They will take your money in advance but will not deliver any service. You will contact them on the portals and they only respond if they even respond hours later with no help. They don't care. They only care about money .They will take yours and give you nothing. Paid for 50mb fibre deal on Friday afternoon. Contacted them via whatsapp at around 2pm. The agent philani respond at 6pm only 4hours later. I explained to him that had an opeserve fibre already installed and I just need the service to be activated. No installation was needed. Sent him pics of the devices as requested by him and he stated that it was in progress and would take 12 to 24 hours to be activated. On Monday when the trial period of openserve ended I was left with no internet. Tried contacting them with no response. The whole morning of Tuesday I tried on whatsapp , the website and email with no reply. Finally at around 3pm I got a email from Vanessa asking for my B service number which I provided for her. I then noticed that whole time I checked on my profile on their portal it showed nothing and only when I received the email from her did the subscription appear. So they took the money on Friday charged for the whole months service but only loaded the subscription on the next Tuesday. 5 days later. She stated that there was a issue with open serve that was reported . The next day the issue with open serve was sorted and I was told that I should have internet. Got home to nothing .Now I'm still stuck with nothing. They keep claiming that they have phoned me but there is no record or missed calls on my phone. No sms nothing. I asked afew times for a number to call them since they claim I am not answering their calls but they won't give me a number. Since then they have just ignored me no responses to whatsapp and email's. I still have no service but I paid for the whole month in advance.