Been waiting for my refund for the past 4 months. What a bad customer service. This is no go subscription. Wish I had done my research.

I've never received such a bad customer service in my whole entire life. Three four months ago I subscribed for VUMA wifi to which I paid R390.00.

I was promises that I should be having my installation on in 7 days. Days went by, the same agent who approached me disappeared from him. I literally had to keep on running after her as if am chasing a sale.

Cut the chase very short, the agent give me his TM contacts hoping that I'll be assisted. But unfortunately nothing happened and I was told I'll be refunded in a week. Four months later and I have not received my refund.

I sent all the necessary information for the payment to be processed but nothing to this day. I spoke to one of the managers about the matter by the name of Johannes, unfortunately he seemed not interested whatsoever. Instead he keeps on blue(ticking) me kon whatsapp and not taking my calls.

This is uncalled for. How dare you treat customers like a piece of trash. I've never been so angry in my life. The level of incompetence at Fly cool / Vuma is very alarming.

Imagine being given a reference number for the refund which turns out not to be existing. What a disrespect.

Here's a **** reference I was given upon escalating 1687.

I am seek and tired of fighting for my money as if am actually asking for a loan I do not qualify for.

I hope and believe this matter gets resolved in 24 hours.

I would not recommend such a bad service even to my worst enemy. It's so unkind and lack professionalism.