Been requesting my refund with no assistance

Item: Fly.Cool
Rating: 1
Author: Takalani M

I paid Vuma twice in May 2025 by mistake. It is the Aug now and the still have not returned my money or at least loaded it in one of the months payments even though it is what I asked for.

They deactivate my account every month for me to pay even though they sitting with my money

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Replies (1)

Fly.Cool's replyOfficial

28 Aug 2025, 15:59

Good Afternoon Takalani
Thank you for the feedback!

Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Kindly note that we have sent your query to the finance team in order to get your payment to your account. Once again please do accept our apology and please give us time to resolve the query

Fly.Cool's reply28 Aug 2025, 15:59

Official