MR
Mandy R
1 reviews | Active since Oct 2023
22 Oct 2024, 08:44
Bad WiFi service
I am disappointed with your services, I paid my WIFI on Sunday with the Easypay number provided by your agent however my internet connection is still not working, I've been sending Emails with proof of payment yet the responses have been slow and I'm not getting any assistance. I am disappointed & annoyed by the service I've been receiving, I'm not a happy customer
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Replies (1)MR
I am disappointed, annoyed & frustrated by your service and would like a refund, it's been 2 days since I made payment yet nothing has been done to resolve this issue, I've been sent from pillar to post and even spoke to a agent from Vuma and she advised that my account was canceled and handed over to you which is unacceptable cause no communication was sent to me, and they don't have any payment records from me, Fly Cool asked for my details,SN number yet nothing was done to resolve my connection issue, I am tired of being sent from pillar to post with nothing being done to assist me.
Kindly assist with a refund cause I am not happy with the service provided & I can't afford to continue with such a ISP that doesn't take their customers seriously
Mandy R's updateReviewer Update
22 Oct 2024, 18:30I am disappointed, annoyed & frustrated by your service and would like a refund, it's been 2 days since I made payment yet nothing has been done to resolve this issue, I've been sent from pillar to post and even spoke to a agent from Vuma and she advised that my account was canceled and handed over to you which is unacceptable cause no communication was sent to me, and they don't have any payment records from me, Fly Cool asked for my details,SN number yet nothing was done to resolve my connection issue, I am tired of being sent from pillar to post with nothing being done to assist me.
Kindly assist with a refund cause I am not happy with the service provided & I can't afford to continue with such a ISP that doesn't take their customers seriously
MR
Mandy R's update22 Oct 2024, 18:30
Reviewer Update
I am disappointed, annoyed & frustrated by your service and would like a refund, it's been 2 days since I made payment yet nothing has been done to resolve this issue, I've been sent from pillar to post and even spoke to a agent from Vuma and she advised that my account was canceled and handed over to you which is unacceptable cause no communication was sent to me, and they don't have any payment records from me, Fly Cool asked for my details,SN number yet nothing was done to resolve my connection issue, I am tired of being sent from pillar to post with nothing being done to assist me.
Kindly assist with a refund cause I am not happy with the service provided & I can't afford to continue with such a ISP that doesn't take their customers seriously