Bad services
when we signed last year, they it was very good and convenient, ever since they cut the landline for the call center(but how does that when you are dealing with a thousand of clients)this whats up and email things its not working, its time consuming and they dont even respond, you will get this zoe chats answering but no agent will ever come to join, i have had enough im also leaving. i will be sending my cancellation email i hope it will be attended to because no one respond to anything, ever since last week even today still waiting to be connected to a live agent on this whats up number. fixed your call center landline otherwise you will lose more clients.
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Fly.Cool's replyOfficial
09 Oct 2024, 11:35Good Morning Milicent
Thank you for your feedback !
It is very unfortunate to hear this from you Milicent as we value your clientele. Please tell us if there is anything else we can do to retain you as our client as we will improve on our response time
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest day.
Thank you for your feedback !
It is very unfortunate to hear this from you Milicent as we value your clientele. Please tell us if there is anything else we can do to retain you as our client as we will improve on our response time
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest day.
Fly.Cool's reply09 Oct 2024, 11:35
Official
Good Morning Milicent
Thank you for your feedback !
It is very unfortunate to hear this from you Milicent as we value your clientele. Please tell us if there is anything else we can do to retain you as our client as we will improve on our response time
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest day.
Thank you for your feedback !
It is very unfortunate to hear this from you Milicent as we value your clientele. Please tell us if there is anything else we can do to retain you as our client as we will improve on our response time
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest day.