CK
Candice K
1 reviews | Active since May 2025
12 May 2025, 00:30
Bad services
Most horrible service ever, its been a month without internet service and fly.cool to date still has not done anything to try and fix it, they keep sending me the same automated responses
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Replies (1)
Fly.Cool's replyOfficial
12 May 2025, 09:25Good Morning Candice,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Best regards,
Fly.Cool's reply12 May 2025, 09:25
Official
Good Morning Candice,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I just checked on your order and it appears that your loss of Connection is linked to the Network Incident that Vuma is busy sorting out to get your connection reinstated
This is proof that your issue has been escalated and it should be back up as soon as Vuma Technicians are done
Apologies for the inconvenience
There is an open Network Incident (NWI) linked to this premise with the following reference number:
INC-***
Best regards,