pN
portia N
1 reviews | Active since Apr 2020
03 Aug 2023, 10:53
BAD SERVICEI
I HAVE BEEN SENT TO PILLAR TO POST REGARDING INSTALLING NETWORK FO ME. THE PAYMENT WAS MADE AND ACKNOWLEGED YESTERDAY BEFORE 12 BUT NOW I HAVE BEEN OUT OF INTERNET THE WHOLE DAY TILL NOW. I HAVE SENT SEVERAL WHATSAPP BUT WITH NO LUCK, NOW LASTLYY THEY TOLD ME TO WAIT UP TO 72 HOURS FOR INTERNET. THIS IS ******* AND UNACCEPTABLE, FLYCOOL IS FAILING TO MEET UP WITH OUR NEEDS AS CUSTOMERS. WHATS EVEN WORSE THEY TAKE TIME TO RESPOND AND IF SO ITS ALL SAME PROCEEDURE , REQUESTING SAME INFORLMATION OVER AND OVER AGAIN. FL;YCOOL IS FAILING SHAME, TRUTH BE TOLD. I WOULD NEVER RECOMEND ANYONE FOR THEIR SERVICES.WAS TOLD TO REBOOT FOR 20MNTS BUT ALL THAT IS NOT WORKING, STILL AM THE ONE DOING FOLLOW UPS!!!!!!!!!!!!!1
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Fly.Cool's replyOfficial
03 Aug 2023, 12:08Good day Portia!
We sincerely apologize for the inconvenience you are currently experiencing; we can assure you that is not what we want. We do acknowledge this is frustrating on you.You did indeed make payment, however, to be reconnected your line needs to be provisioned, there is ticket that's been logged with reference number ISP-***, this has been escalated to VUMA and they will assist you.
Once again, we do apologize.
We sincerely apologize for the inconvenience you are currently experiencing; we can assure you that is not what we want. We do acknowledge this is frustrating on you.You did indeed make payment, however, to be reconnected your line needs to be provisioned, there is ticket that's been logged with reference number ISP-***, this has been escalated to VUMA and they will assist you.
Once again, we do apologize.
Best regards,
Fly.Cool's reply03 Aug 2023, 12:08
Official
Good day Portia!
We sincerely apologize for the inconvenience you are currently experiencing; we can assure you that is not what we want. We do acknowledge this is frustrating on you.You did indeed make payment, however, to be reconnected your line needs to be provisioned, there is ticket that's been logged with reference number ISP-***, this has been escalated to VUMA and they will assist you.
Once again, we do apologize.
We sincerely apologize for the inconvenience you are currently experiencing; we can assure you that is not what we want. We do acknowledge this is frustrating on you.You did indeed make payment, however, to be reconnected your line needs to be provisioned, there is ticket that's been logged with reference number ISP-***, this has been escalated to VUMA and they will assist you.
Once again, we do apologize.
Best regards,