Bad Service from Fly.cool /Vumatel

This company has bad service Flycool/Vumatel. I have been battling with my home internet WIFI since Friday 16/08/24 evening. Lodge a query with them Saturday morning. In the first place. To get to the right channel was a mission. After I have received assistance and feedback to say Technician are working on the problem. They are constantly sending the same feedback when I enquire. Mind you it is Monday today 19/08/24. I work from home and I do not have internet. I am not happy with their service. It's almost half of the day and still no contact from them.

How do we even recommend a company that does have systems in place to assist their customers when in need.