1 reviews | Active since Mar 2019
BAD SERVICE FROM FLYCOOL
Flycool has cut my connection to connect internationally without notifying me that there is a problem. I work from home for a UK company and have been unable to connect to my works VPS since Thursday 31/07/2024.
I have been trying to get an agent on the phone to speak to someone, but they tell me they do not take calls, I have been on What's app with a guy, who has been responding to some of my text, but all he did was reboot my router. I explained my problem to him as I did my own tests by going to a friends house who is also with Flycool and could not connect there, i then went to a second friend who is with Webafrica and I could connect from her line. I told they guy at Flycool my findings and all he said was he will look into it. I have been on a what's group where people have been complaining about the bad service Flycool give, everyone has tried different ways to make contact with them, Via email *** or calling them on 011 65 5314 no one rep**** to my email and no one picks up the phone,
I cannot even cancel my services because I do not get responds from anyone.
i have asked them what their cancelation Policy is and no feed back, i dont know what else to do.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and your ticket number is ***5
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have escalated the matter to the relevant team and your ticket number is ***5
Once again please do accept our apology and please give us time to resolve the query
Vuma sent an email to let me know that FLYCOOL had to Whitelist my VPN in order for me to be able to connect, and I had to let FLYCOOL know, which i did cause VUMA did not do anything other than letting me know what FLYCOOL is doing ( Throttling my VPN ).
i sent the email via my whats app chat to the FLYCOOL agent last week already and this morning when i checked i still cannot connect. but VUMA has closed my ticked.
its been 12 days, and not one person from either VUMA or FLYCOOL has had the decency to call me.
they just send emails from a NO_REPLY email box.
they take your money and give you **** service, i have asked for FLYCOOLS cancelation policy ad they dont even want to send me that!!!!!
This is so BAD, i might even loose my JOB over the fact that i am unable to work!
Vuma sent an email to let me know that FLYCOOL had to Whitelist my VPN in order for me to be able to connect, and I had to let FLYCOOL know, which i did cause VUMA did not do anything other than letting me know what FLYCOOL is doing ( Throttling my VPN ).
i sent the email via my whats app chat to the FLYCOOL agent last week already and this morning when i checked i still cannot connect. but VUMA has closed my ticked.
its been 12 days, and not one person from either VUMA or FLYCOOL has had the decency to call me.
they just send emails from a NO_REPLY email box.
they take your money and give you **** service, i have asked for FLYCOOLS cancelation policy ad they dont even want to send me that!!!!!
This is so BAD, i might even loose my JOB over the fact that i am unable to work!