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Ongezwa
1 reviews | Active since Dec 2021
07 Jun 2024, 17:26
Bad service fro Flycool
I app**** for installation but the took their time, came to the wrong adress, and eventually never came, I payed on the 26 April, I cancelled and asked for my refund because of their poor service, from Supervisor to sales to Customer service, Its the 7 June now I'm still waiting for my refund from end of April
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Replies (2)O
Ongezwa's updateReviewer Update
07 Jun 2024, 17:27I'm asking now on email and WhatsApp no one is replying but they quick when they want you to sign up
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Ongezwa's update07 Jun 2024, 17:27
Reviewer Update
I'm asking now on email and WhatsApp no one is replying but they quick when they want you to sign up
Fly.Cool's replyOfficial
08 Jun 2024, 09:43Hello Ongezwa ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that your refund request has been submitted, finance team is working on a backlog.
Please be rest assured your refunds will be processed.
We truly apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that your refund request has been submitted, finance team is working on a backlog.
Please be rest assured your refunds will be processed.
We truly apologize for the inconvenience.
Fly.Cool's reply08 Jun 2024, 09:43
Official
Hello Ongezwa ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that your refund request has been submitted, finance team is working on a backlog.
Please be rest assured your refunds will be processed.
We truly apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that your refund request has been submitted, finance team is working on a backlog.
Please be rest assured your refunds will be processed.
We truly apologize for the inconvenience.