Bad service - flycool

For end July i requested that they change my payment terms from easipay to debit order. For me to get a connectiona nd for them to get my card details i had to pay and i did i think by EFT. Payment receipt was confirmed but reconnection never happened. I kept on following up but was told issue has been escalated. After a week if not 2 i gave up and told them about my intentions to cancel and requested a refund. I was told to wait 30days , till today i have not received my refund yet. I have been told the issue has been escalated again and you know what what that means with them.

A very bad service, would never recomend to anyone