Bad service - Fly.cool

3 weeks ago our internet service was down for 10 days. This meant so much more money out of our pocket as we work from home. No communication from fly.cool on what the issue was. A ticket was logged and everytime i followed up i got the same response 'it has been escalated with urgency' after threatening to cancel and write a bad review the technicians were there the next day. 5mins and whatever the issue was has been resolved. This morning, internet service down again. No response via the whatsapp channels and i have been waiting for an hour now for someone to respond on the live chat platform. There is no option to call and actually speak to a human. We canceled our service with Rain because wifi lines was installed and we were going to get great speed for a good price but internet was not better than we had with Rain 5g and service has been horrible, especially because it effects our job and pockets. Fly.cool should go an fly kites and not promise **** services to people.