Bad service before we have even started

I am not even a customer yet and already have a sour taste from their service. I have been trying to sign up as they are the only fiber provider in my area. everytime i try i get an error saying my address has an in flight something or other. contacted them via whatsapp (which is a frustrating thing because it takes them hours to get back to you) and have provided the documents they asked for twice. no joy. then was told they would escalate a cancellation to clear this fault. that was on Monday. still no joy.

if not for them being the only available service i would cut my losses at this point