TS
Thandeka S
1 reviews | Active since Oct 2023
23 Mar 2024, 11:55
BAD SERVICE
HAD NO INTERNET FROM WEDNESDAY TRIED CALLING THEY NUMBER , WHATSAPP LINE WITH NO ASSISTANT , THEY REPLY LATE MY FIBRE IS STILL NOT WORKING, DISSAPOINTING SERVICE AND EVERY TIME YOU COMPLAIN TO VUMETAL THEY ADVISE ON A ISP THAT DOES NOT EVEN RESPOND TO CALLS OR WHATSAPP TEXT
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Fly.Cool's replyOfficial
23 Mar 2024, 12:13Good Afternoon Thandeka,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***5
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***5
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Fly.Cool's reply23 Mar 2024, 12:13
Official
Good Afternoon Thandeka,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***5
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***5
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience