IP
Inge P
1 reviews | Active since Nov 2022
05 Nov 2022, 14:33
Bad service
I have the worse service by one of their manager GLen. I requested mid September that my line be stopped due to a house fire. They deducted September and tried to do so October again. Glen can not produce anything to show me that he did stop everything the 15 September. As it was requested. He is not giving me his managers number so that I can sort it out. And I have proof of all of this
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Fly.Cool's replyOfficial
29 Nov 2022, 14:49Good Day Inge
Thank you for your feedback.
We profusely apologise that our agent did not communicate timeously with us to action your request for cancellation so that you are not inconvenienced, I can only imagen the frustration.
Now that your order has been canceled as per your request, I kindly ask that you employ our platforms for effective and expedient resolution for future communication with us.
Kind Regards,
Fly. Cool
Thank you for your feedback.
We profusely apologise that our agent did not communicate timeously with us to action your request for cancellation so that you are not inconvenienced, I can only imagen the frustration.
Now that your order has been canceled as per your request, I kindly ask that you employ our platforms for effective and expedient resolution for future communication with us.
Kind Regards,
Fly. Cool
Fly.Cool's reply29 Nov 2022, 14:49
Official
Good Day Inge
Thank you for your feedback.
We profusely apologise that our agent did not communicate timeously with us to action your request for cancellation so that you are not inconvenienced, I can only imagen the frustration.
Now that your order has been canceled as per your request, I kindly ask that you employ our platforms for effective and expedient resolution for future communication with us.
Kind Regards,
Fly. Cool
Thank you for your feedback.
We profusely apologise that our agent did not communicate timeously with us to action your request for cancellation so that you are not inconvenienced, I can only imagen the frustration.
Now that your order has been canceled as per your request, I kindly ask that you employ our platforms for effective and expedient resolution for future communication with us.
Kind Regards,
Fly. Cool