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MN
Mulalo N

1 reviews | Active since Jul 2015

30 Apr 2024, 02:26

BAD SERVICE @FLY COOL

Honestly the service at fly cool is horrible i have been texting sending whatsapps and emails regarding my connection and no one has responded or came back to me.I even missed my exam cos i didn't have wifi connection. Or them reactivating my account i keep talking to an Ai machine im very disappointed. I am currently in the middle of my exams and cant afford to miss tests cos of this its affecting everyone at home including my child he cant even do his homework . they have given me countless references i don't understand why

0
Replies (8)
MN
Mulalo N's update30 Apr 2024, 07:58
Reviewer Update
I need 5hem to atleast communicate and let me know what the issue is or reactivate my account that's all
Fly.Cool
Fly.Cool's reply30 Apr 2024, 09:45
Official
Good day Mulalo,
 
 Thank you for the feedback!
 
 Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Kindly note that we have sent you an email. Please reply in order for us to get the matter resolved. 
MN
Mulalo N's update30 Apr 2024, 17:58
Reviewer Update
Honestly i feel no matter how much we communicate withthis service provider they ansolutly don't care how we get affected with their service . its really frustrating and you never get response in time and honestly their customer service is ******* im ****ed i had to make means to do my school work with the extra money i don't have and that i never hesitate or delay payments what a waste
MN
Mulalo N's update30 Apr 2024, 18:00
Reviewer Update
i don't have enough data for the back and forth i keep sending my Pop and no assistance i jeep being told i didn't pay what the hell.they absolutely don't care
MN
Mulalo N's update30 Apr 2024, 18:01
Reviewer Update
This back and forth has cost me a lot of money and time
MN
Mulalo N's update01 May 2024, 08:56
Reviewer Update
Day 3 i still HAVENT RECIEVED ANY ASSISTANCE CAN THEY ATLEAST REFUND ME SO I FIND A BETTER SERVICE PROVIDER IF NEED BE COS CKEARLY IM THE STUPID ONE PAYING FIR SERVICES I DONT GET IM ****ED NOW ITS AFFECTING MY SCHOOL WIRK MY SONS SCHOOL WORK AND ITS HONESTLY ****ED UPV
MN
Mulalo N's update01 May 2024, 10:23
Reviewer Update
FINALLY GOT HELP AFTER SENDING 50 LITERALLY 50 OR MORE EMAIL CHATTING TO 5 DIFFERENT AGENTS NONE COULD ASSIST BUT IM THINKING IT WAS DUE TO 50 EMAILS
MN
Mulalo N's update01 May 2024, 10:23
Reviewer Update
OVERALL IM DISSAPPOINTED THEIR CUSTOMER SERVICE IS ****