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Buhle N
1 reviews | Active since Aug 2025
26 Aug 2025, 18:57
Bad service and *****’s
Horrible experience bad experience bad service, I sent an email In June cancelling my subscription cause I knew I was moving into a different province and I sent an email to flycool informing them that I will no longer be using there services because I am relocating, my last subscription would be June and July I will no longer their services. Guess what they took my money on the 26th of July and I sent them emails with the proof that I’ve been contacting them and I even sent them email to alert them know about my moving and relocation situation. Up to now no update they got my money 🥲
Helpful (0)
Replies (18)0
Replies (18)
Fly.Cool's replyOfficial
28 Aug 2025, 16:26Good Afternoon Buhle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that it shows that you have used the service for the month of July and your service has been cancelled the 28 of August.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that it shows that you have used the service for the month of July and your service has been cancelled the 28 of August.
Fly.Cool's reply28 Aug 2025, 16:26
Official
Good Afternoon Buhle
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that it shows that you have used the service for the month of July and your service has been cancelled the 28 of August.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that it shows that you have used the service for the month of July and your service has been cancelled the 28 of August.
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Buhle N's updateReviewer Update
28 Aug 2025, 16:30Used it by who how can I use the service when I left the province in June and I sent the email and what’s app informing you that you should cancel the service cause i am no longer living there keep it keep the money hope makes you rich
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Buhle N's update28 Aug 2025, 16:30
Reviewer Update
Used it by who how can I use the service when I left the province in June and I sent the email and what’s app informing you that you should cancel the service cause i am no longer living there keep it keep the money hope makes you rich
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Buhle N's updateReviewer Update
28 Aug 2025, 16:48Listen hear have the money I’ve been talking to your people on email and I sent the screenshot of the conversation and the email just know I work hard for that money that you took from my account and you don’t want to pay it , it’s the new month now clearly your account department don’t care and don’t want to pay it back
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Buhle N's update28 Aug 2025, 16:48
Reviewer Update
Listen hear have the money I’ve been talking to your people on email and I sent the screenshot of the conversation and the email just know I work hard for that money that you took from my account and you don’t want to pay it , it’s the new month now clearly your account department don’t care and don’t want to pay it back
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Buhle N's updateReviewer Update
28 Aug 2025, 17:04I changed phon+***9
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Buhle N's update28 Aug 2025, 17:04
Reviewer Update
I changed phon+***9
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Buhle N's updateReviewer Update
28 Aug 2025, 17:06With no answer I even went on emails and also went on vumetel and they told me they can’t Cause you not the some and I sent an email and spoken to an external consultant from vumatel Lungile
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Buhle N's update28 Aug 2025, 17:06
Reviewer Update
With no answer I even went on emails and also went on vumetel and they told me they can’t Cause you not the some and I sent an email and spoken to an external consultant from vumatel Lungile
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Buhle N's updateReviewer Update
28 Aug 2025, 17:09Guys I sent the email in June cause i knew didn’t want any issues now I must fight for your mistakes and you not living up to them and was ignored when I asked for cancellation of subscription and you telling me that I was using the wifi while I wasn’t even at that province how
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Buhle N's update28 Aug 2025, 17:09
Reviewer Update
Guys I sent the email in June cause i knew didn’t want any issues now I must fight for your mistakes and you not living up to them and was ignored when I asked for cancellation of subscription and you telling me that I was using the wifi while I wasn’t even at that province how
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Buhle N's updateReviewer Update
28 Aug 2025, 17:11Ngidinwe nayi lesingisi ngisibhala la ngoba phela kahlekahle niyangi bhedela njalo imali yasekhaya loye niyazi nje leyonto yimali yasekhaya
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Buhle N's update28 Aug 2025, 17:11
Reviewer Update
Ngidinwe nayi lesingisi ngisibhala la ngoba phela kahlekahle niyangi bhedela njalo imali yasekhaya loye niyazi nje leyonto yimali yasekhaya
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Buhle N's updateReviewer Update
28 Aug 2025, 17:12+***9
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Buhle N's update28 Aug 2025, 17:12
Reviewer Update
+***9
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Buhle N's updateReviewer Update
28 Aug 2025, 17:15Phela nina muntu funa ukhuluma nani kuphi nikhulumisa amarobot cha akunamuntu yimechines kuphela niya cika nje
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Buhle N's update28 Aug 2025, 17:15
Reviewer Update
Phela nina muntu funa ukhuluma nani kuphi nikhulumisa amarobot cha akunamuntu yimechines kuphela niya cika nje
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Buhle N's updateReviewer Update
28 Aug 2025, 17:16My account was on this following email ***
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Buhle N's update28 Aug 2025, 17:16
Reviewer Update
My account was on this following email ***
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Buhle N's updateReviewer Update
28 Aug 2025, 17:17That was my email I was using
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Buhle N's update28 Aug 2025, 17:17
Reviewer Update
That was my email I was using
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Buhle N's updateReviewer Update
28 Aug 2025, 17:19***
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Buhle N's update28 Aug 2025, 17:19
Reviewer Update
***
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Buhle N's updateReviewer Update
28 Aug 2025, 17:19That’s the girl I spoken too and emailed on the 1st of July
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Buhle N's update28 Aug 2025, 17:19
Reviewer Update
That’s the girl I spoken too and emailed on the 1st of July
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Buhle N's updateReviewer Update
28 Aug 2025, 17:19Cancelling the subscription
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Buhle N's update28 Aug 2025, 17:19
Reviewer Update
Cancelling the subscription
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Buhle N's updateReviewer Update
28 Aug 2025, 18:52My number ***
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Buhle N's update28 Aug 2025, 18:52
Reviewer Update
My number ***
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Buhle N's updateReviewer Update
28 Aug 2025, 18:56Oh please that was last month it’s a new month and how I was loyal to your service provider and telling my family that you are the best when it comes to fibre connection and your customer service, not anymore you so bad just because now you no longer need us you making so much money and you got the fibre connection national remember I am one of the customers who made you and I might be the only customer that is ****off about your services believe me I will tell everybody and everyone that I meet about your customer service department
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Buhle N's update28 Aug 2025, 18:56
Reviewer Update
Oh please that was last month it’s a new month and how I was loyal to your service provider and telling my family that you are the best when it comes to fibre connection and your customer service, not anymore you so bad just because now you no longer need us you making so much money and you got the fibre connection national remember I am one of the customers who made you and I might be the only customer that is ****off about your services believe me I will tell everybody and everyone that I meet about your customer service department
Fly.Cool's replyOfficial
01 Sept 2025, 08:06Good Day Buhle. Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand how upsetting it must be to have been charged after you had already cancelled your subscription and informed us of your relocation. I have noted your cancellation request and the fact that your last intended subscription was June. I will immediately escalate this matter to our billing team to review the July deduction and advice accordingly.
Fly.Cool's reply01 Sept 2025, 08:06
Official
Good Day Buhle. Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand how upsetting it must be to have been charged after you had already cancelled your subscription and informed us of your relocation. I have noted your cancellation request and the fact that your last intended subscription was June. I will immediately escalate this matter to our billing team to review the July deduction and advice accordingly.
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Buhle N's updateReviewer Update
28 Sept 2025, 21:52Still waiting
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Buhle N's update28 Sept 2025, 21:52
Reviewer Update
Still waiting