NM
Ntokozo M
1 reviews | Active since May 2026
14 May 2026, 12:30
Bad service
I paid for a service that I never received I have no fibre in my home till today I requested for a refund and I haven’t received any response on that from March
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Replies (1)
Fly.Cool's replyOfficial
14 May 2026, 15:38Hi Ntokozo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Fly.Cool's reply14 May 2026, 15:38
Official
Hi Ntokozo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team