Bad service

I am very frustrated with no help from the email team. I initially wanted to cancel my services with fly cool and i was told to contact them 3 days before the debit date to cancel. I then forgot and was thinking ok leave it i can get it sorted again thinking that my debit order will go off because i forgot to let them know. On the day of debit nothing has gone off and my services was disconnected. I then reached out via zoe the bot was advised my line is not active and i must send proof of address which i did. I was told they are going to escalate and will come back to me the next day. I couldn't wait for the next day to get my wifi up and then decided to rerun debit via zoe the bot, thinking my services would go back on but none!!!!!! I then got hold of a live agent and i was told he is going activate my line now but i need to make payment for the wifi to be restored. So I payed again and the agent told me i must forward proof of payment in pdf format and I did so today but the person responding to my emails keep in telling me your services are back on and payment has been made. And missed the fact that I’m telling her i paid twice and here is my proof of the 1st payment that needs to be refunded to me. This is so damn frustrating and a struggle to get your money back!! Please help me.