Bad service

I have inquired about my refund now on numerous occasions, my wifi was off for about 2 months, first month it was on only for a week before it went off, we paid again the second month while it was off, i have sent numerous request for a refund for the second month as we had no internet at all, fly.cool advised that the request was sent to vumatel and we should check in within three days, everytime we check in fly.cool advised the same thing. There is no number to call to actually speak to someone only a whatsapp line that keeps giving me the same response , you people are soo hopeless