CK
Candice K
1 reviews | Active since May 2025
07 May 2025, 11:59
Bad service
its going on a month now and to date nothing has been done , my internet is still off and no one is getting back to me, whatsapp still gives the same automated response and no response at all via email, no one has even called to explain whats happening or why its taking so long, i work from home and now i have to buy data daily just to work and Fly.cool doesn't care at all.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
07 May 2025, 12:12Good day Candice
Thank you for your Feedback!
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Thank you for your Feedback!
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Fly.Cool's reply07 May 2025, 12:12
Official
Good day Candice
Thank you for your Feedback!
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Thank you for your Feedback!
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
CK
Candice K's updateReviewer Update
07 May 2025, 13:59Fly.cool is so horrible,thats the same response they sent 2 days ago
CK
Candice K's update07 May 2025, 13:59
Reviewer Update
Fly.cool is so horrible,thats the same response they sent 2 days ago
Fly.Cool's replyOfficial
12 May 2025, 14:19We truly apologize for the delay Candice. However, our maintainance team cannot be dispatched to your area as there is civil unrest in Loftus River.
Fly.Cool's reply12 May 2025, 14:19
Official
We truly apologize for the delay Candice. However, our maintainance team cannot be dispatched to your area as there is civil unrest in Loftus River.