NL
Natasha L
1 reviews | Active since Jan 2022
07 Jan 2024, 16:06
Bad service
It has been 2months now that I am trying to sort my wifi out. Money was deducted from my account after I instructed them that I am moving. All I need is for a new service to be installed at my new house. I do not want a refund. But at this rate I might as well go to a new service provider where you easily speak to a consultant as I have been on flycool whatsapp license every single day with no joy
Helpful (0)
Replies (3)0
Replies (3)NL
Natasha L's updateReviewer Update
08 Jan 2024, 14:33Another day passed and no contact whatsoever. Cant speak to an agent, no contact details nothing
NL
Natasha L's update08 Jan 2024, 14:33
Reviewer Update
Another day passed and no contact whatsoever. Cant speak to an agent, no contact details nothing
Fly.Cool's replyOfficial
08 Jan 2024, 16:18Good Afternoon Natasha,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department, but what I am picking on the system is that your new address is blocked hence there was a delay Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department, but what I am picking on the system is that your new address is blocked hence there was a delay Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply08 Jan 2024, 16:18
Official
Good Afternoon Natasha,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department, but what I am picking on the system is that your new address is blocked hence there was a delay Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience We have escalated this to the relevant department, but what I am picking on the system is that your new address is blocked hence there was a delay Once again please do accept our apology and please give us time to resolve the query
NL
Natasha L's updateReviewer Update
09 Jan 2024, 10:24I have never had a service provider bring me to tears. Imagine crying over a phone while the consultant is talking to you. Yes that is how frustrated I am. 2 months its been 2 months
NL
Natasha L's update09 Jan 2024, 10:24
Reviewer Update
I have never had a service provider bring me to tears. Imagine crying over a phone while the consultant is talking to you. Yes that is how frustrated I am. 2 months its been 2 months