Bad service

24th oct my connection was fine then all of a sudden it went , i immediatly let flycool know but there communication sucks being watsapp or email .Its the 2nd week going without connection yet im being billed for the days being off .According to flycool they awaitinf vuma , spoke to vuma and still nothing from either teams to get my connection up and running .Phoned vuma fri was told a technician is going to call me still nothing