Bad Fiber service.

I subscribed and payed for my fiber on the 25th May, it worked for 1 day and was fleshing red light the after. I then reported the issue till now its not fixed yet they want to debit R76.72 from my account for the services that are disconnected. The support number is not working its telling you that the callee is freezing now please try again later. I sent WhatsApp they take days to answer.