kR
keletso R
1 reviews | Active since Jul 2023
26 Jul 2023, 11:40
BAD EXPERIENCE-I WANT MY REFUND
A week passed now since it was said that my querie was escalated. Been waiting for a month for my installation, its funny that before i signed with them they wud call be frequently to make payment and now Dat i did no calls for update, I WANT MY REFUND ,Id rather take my money to a service provider that can value me as a customer...Am thinking of escalating this matter on my side and report this to THE CONSUMER COUNSEL.
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
26 Jul 2023, 14:46Good day Keletso!
Thank you for the feedback!
We are terribly sorry to hear that your experience with us has not been the best, that is not what we aim to do and absolutely not what we want for any of our customers, our commitment is to ensure that all our customers new or old receive the best possible service.
Indeed, your query was escalated, and we can assure you we have not ignored, and neither we are not attending to it. We take this with the utmost seriousness, and we will make you whole again, we do understand this is frustrating and once again sincerely apologize.
Thank you for the feedback!
We are terribly sorry to hear that your experience with us has not been the best, that is not what we aim to do and absolutely not what we want for any of our customers, our commitment is to ensure that all our customers new or old receive the best possible service.
Indeed, your query was escalated, and we can assure you we have not ignored, and neither we are not attending to it. We take this with the utmost seriousness, and we will make you whole again, we do understand this is frustrating and once again sincerely apologize.
Fly.Cool's reply26 Jul 2023, 14:46
Official
Good day Keletso!
Thank you for the feedback!
We are terribly sorry to hear that your experience with us has not been the best, that is not what we aim to do and absolutely not what we want for any of our customers, our commitment is to ensure that all our customers new or old receive the best possible service.
Indeed, your query was escalated, and we can assure you we have not ignored, and neither we are not attending to it. We take this with the utmost seriousness, and we will make you whole again, we do understand this is frustrating and once again sincerely apologize.
Thank you for the feedback!
We are terribly sorry to hear that your experience with us has not been the best, that is not what we aim to do and absolutely not what we want for any of our customers, our commitment is to ensure that all our customers new or old receive the best possible service.
Indeed, your query was escalated, and we can assure you we have not ignored, and neither we are not attending to it. We take this with the utmost seriousness, and we will make you whole again, we do understand this is frustrating and once again sincerely apologize.
kR
keletso R's updateReviewer Update
26 Jul 2023, 15:15Same response all the time, why is it so hard for me to get good service, I paid for service which has not being rendered, and what frustrates me is that for me to get your attention i have to come to this platform,still you havent responded to my refund.AM NOT HAPPY AT ALL
kR
keletso R's update26 Jul 2023, 15:15
Reviewer Update
Same response all the time, why is it so hard for me to get good service, I paid for service which has not being rendered, and what frustrates me is that for me to get your attention i have to come to this platform,still you havent responded to my refund.AM NOT HAPPY AT ALL
Fly.Cool's replyOfficial
26 Jul 2023, 18:06Hi Keletso!
We do understand this is really frustrating and it is also understndable that you are not happy, again we profusley apologize. We are doing all we can and have asked all the relevant parties to ensure you get the necessary assistance, we can promise this will be sorted out.
We do understand this is really frustrating and it is also understndable that you are not happy, again we profusley apologize. We are doing all we can and have asked all the relevant parties to ensure you get the necessary assistance, we can promise this will be sorted out.
Fly.Cool's reply26 Jul 2023, 18:06
Official
Hi Keletso!
We do understand this is really frustrating and it is also understndable that you are not happy, again we profusley apologize. We are doing all we can and have asked all the relevant parties to ensure you get the necessary assistance, we can promise this will be sorted out.
We do understand this is really frustrating and it is also understndable that you are not happy, again we profusley apologize. We are doing all we can and have asked all the relevant parties to ensure you get the necessary assistance, we can promise this will be sorted out.