nK
neo K
1 reviews | Active since Jul 2024
09 Jul 2024, 13:41
Bad customer service
My experience with fly.cool is pathetic and uncalled for I've send countless email complaining about the bad service I've received last night and till today I haven't received any response from customer Care office about my query which is I've paid for my subscription on the 05/07/2024 @ PNP Diepkloof square my reference number used to pay *** and the reason being my service suspended and they've send an email thanking g me for making a payment and I've requested them to view my payment history to ascertain my payment but till now no response from them. If I should recommend them I won't I'd rather recommend Rain, Telkom or Mtn
Helpful (0)
Replies (1)0
Replies (1)
Fly.Cool's replyOfficial
09 Jul 2024, 18:03Good Afternoon Neo! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that this query has been resolved. Our FNO has also confirmed that this payment query affecting all Vuma ISP's is now resolved
May you enjoy your service
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that this query has been resolved. Our FNO has also confirmed that this payment query affecting all Vuma ISP's is now resolved
May you enjoy your service
Fly.Cool's reply09 Jul 2024, 18:03
Official
Good Afternoon Neo! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that this query has been resolved. Our FNO has also confirmed that this payment query affecting all Vuma ISP's is now resolved
May you enjoy your service
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
Kindly note that this query has been resolved. Our FNO has also confirmed that this payment query affecting all Vuma ISP's is now resolved
May you enjoy your service