LS
Lana S
1 reviews | Active since Mar 2026
01 Mar 2026, 07:54
Bad customer service
Been seeking assistance regarding fibre account showing suspended even though it has been paid on the 25th already.Tried multiple times to email or what's app and still today I have no feedback and it is still off.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
03 Mar 2026, 09:50Good day Lana,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team to locate your payment. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team to locate your payment. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply03 Mar 2026, 09:50
Official
Good day Lana,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team to locate your payment. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the relevant team to locate your payment. Once again please do accept our apology and please give us time to resolve the query
LS
Lana S's updateReviewer Update
05 Mar 2026, 05:02It's now the 5th of March and still no response and no fibre either. I have sent proof of payment and please note payment was made on the 25th of February today is the 5th of March and still nothing. Either refund me because now it is theft!
LS
Lana S's update05 Mar 2026, 05:02
Reviewer Update
It's now the 5th of March and still no response and no fibre either. I have sent proof of payment and please note payment was made on the 25th of February today is the 5th of March and still nothing. Either refund me because now it is theft!