Bad customer service

I am extremely disappointed with the service I’ve received from Fly.cool and Vumatel. I made a payment early this morning for my internet service, expecting it to be active immediately as I work from home and rely on this connection. Unfortunately, despite the payment, my internet is still not working.

I have tried contacting Fly.cool’s customer support multiple times throughout the day, but there has been no response or assistance. Their customer service is virtually non-existent, and this is not the first time I’ve encountered issues with their responsiveness. This level of service is unacceptable, especially when it directly impacts my ability to work.

I chose Fly.cool with the expectation of reliable internet service and timely support, but this has not been my experience. The lack of communication and failure to resolve my issue has caused significant disruption to my workday.

I urge others to reconsider their options before choosing Fly.cool or Vumatel, as their service and support have proven to be highly unreliable. I hope this complaint will prompt the company to take immediate action and improve their customer service standards.