Bad customer service

This is the worst service provider I have been experiencing the worst no internet since Friday afternoon and I reported to the fly cool WhatsApp number since they don't have a phone number they than said they will get me a live agent i therefore send an email to the email address provided on the emails I get from them the whole Saturday went pass and I got no responses from them I got a Vuma agent and asked her for advice she asked for my information and escalated my case but nothing happened I than went on Facebook the Sunday morning and left a few bad comments on their pages a few hours later they send me a reference number and told me to wait a other 72 hours as if they will give me my days back I lost due to people who does not do their jobs correctly