Bad customer service

I lost internet connection after missing payment for two months. Unbeknownst to me they had cut my connection but I made my monthly payment of R400. I then contacted them because I could not connect to have the issue fixed but I was told to just reeboot the router, which any sane person would try to do. Still my internet was not restored so I contacted them for the second time and I spoke to an agent who said they would "escalate" the issue however it was not escalate because once came the two days turn around time my internet was still not restored. I texted them on WhatsApp and my messages were ignored so I had to text them online where another agent by the name of Zanele "escalated" the issue once again and gave me a turn around time of two days , as expected two days passed and my internet was still not restored. I'm really so ****ed off now and I just want my R400 but they still not helping me. DO NOT EVER USE ANY OF THEIR SERVICES!!!