LM
Lerato M
1 reviews | Active since Mar 2019
06 Dec 2025, 10:44
bad customer care, no support at all
Worst customer service, no assistance whatsoever, their whatsapp line is useless, you all never get an agent to respond to your queries. this is nonsense, there’s no way to contact them, this is always the case whenever I have a query. Why are they still in business. it’s so frustrating to deal with Fly.cool. Been requesting a payment link so i can pay and get my services reconnected. Ask in vain because there’s no where to get assistance. I’m so gatvol with fly.cool Vumatel
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
09 Dec 2025, 11:39Good day Lerato
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We have sent you a payment link via WhatsApp
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We have sent you a payment link via WhatsApp
Fly.Cool's reply09 Dec 2025, 11:39
Official
Good day Lerato
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We have sent you a payment link via WhatsApp
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We have sent you a payment link via WhatsApp
LM
Lerato M's updateReviewer Update
11 Dec 2025, 13:41hi flycool
still havent received the link via whatspp as promised, services still off, queries still not responded to. CUSTOMER SERVICE is appailing, really not happy with the fly cool service delivery.
still havent received the link via whatspp as promised, services still off, queries still not responded to. CUSTOMER SERVICE is appailing, really not happy with the fly cool service delivery.
LM
Lerato M's update11 Dec 2025, 13:41
Reviewer Update
hi flycool
still havent received the link via whatspp as promised, services still off, queries still not responded to. CUSTOMER SERVICE is appailing, really not happy with the fly cool service delivery.
still havent received the link via whatspp as promised, services still off, queries still not responded to. CUSTOMER SERVICE is appailing, really not happy with the fly cool service delivery.
LM
Lerato M's updateReviewer Update
11 Dec 2025, 13:55I want to cancel my services.
LM
Lerato M's update11 Dec 2025, 13:55
Reviewer Update
I want to cancel my services.
LM
Lerato M's updateReviewer Update
15 Dec 2025, 20:34still no assistance, still no redponse
LM
Lerato M's update15 Dec 2025, 20:34
Reviewer Update
still no assistance, still no redponse