BAD BAD SERVICE

I am so dissatisfied with Flycool. I have not had internet for over 3 weeks, I tried reaching out to them regarding the issue with no resolution. They don’t have a direct number to call, No one has EVER responded to my WhatsApp messages, I sent an email, sent messages via the chat and on Facebook messenger but nothing has been resolved. I do not know what to do at this point as I am without internet which is affecting my wife who works from home… I am goi by to be cancelling my services with them because all they want is payment but when it comes to delivering services to people they suck. I even have proof of the messages I have sent with no resolution. The only person who was helpful was Aphile from the live chat on Tuesday who told me the issue should be resolved in 24hrs the day I enquired which was the 10th time🙄 it has been over 72hrs an nothin has been resolved.