Bad and worst service from Flycool and vuma

Since the 8th of April I have reported that I don’t have internet, I sent WhatsApps with no response, sent an email, after my bad review on hello Peter the technician came on Sunday 12th just to disconnect our cable and our router then leave it unplugged with no cable then they promised to send people on Monday the 13th to come fix the cable nobody came we waited the whole day without any communication, today marks 10 without internet connection and my subscription is up to date if you guys @fly.cool don’t wanna help me just refund me my money and come and take your router since u took out the cable im tired of calling and complaining